Mercedes Bluetooth-Audio Fix | Most 2008 – 2017 models | “BT Audio” Activation!

If you have a Mercedes-Benz model equipped with the Bluetooth Phone, but can’t find Bluetooth Audio – read this! “BT Audio” is designed for the streaming of audio from your phone, or any device compatible with a Bluetooth technology. A lot of people contacted me with the same problem, so I decided to write an article with the solution to this problem, which will require to enter the Mercedes “Engineering mode”.

Mercedes Bluetooth Audio

First, you have to make sure that Bluetooth is active in your car. On your screen, go to SYSTEM and then to SYSTEM SETTINGS, then make sure that ACTIVATE BLUETOOTH box is selected. Same as in photo below:

Mercedes Bluetooth Menu

Then go to AUDIO on the screen and select it. One of the menus in the AUDIO has to be “Bluetooth Audio”, but if you don’t see this menu on the screen (like on the photo below), then you need to enter the system Engineering Mode.

Mercedes Audio Menu

In order to enter the system Engineering Mode, you have to press and hold 3 buttons for about 5-6 seconds until you see the Engineering Mode menu pops up on the screen. The 3 buttons to press together are: RED PHONE PICKUP button + “1” button + “#” button. The buttons are highlighted on the photo below:

Mercedes Engineering Menu

Once you enter the engineering mode on the screen, scroll down to “HU Parameter” and enter. There you’ll see 2 selections: “BT Audio” and “Bluetooth” as you can see in the photo below. Make sure to turn both of them ON.

IMPORTANT: If both selections are turned on already, make sure to turn them off completely… and then turn them on again. Now you can exit from there, and at this point you should have BT Audio selection appeared under AUDIO menu. However,

If all these steps didn’t help and you’re still missing the Bluetooth Audio, here at MBZMaster.com, we recommend to reset the whole system entirely. Go to SYSTEM SETTINGS and scroll down to RESET, as you can see in the photo below. NOTE: If you do a total reset, you’ll lose all your presets and memory for the radio, navigation, phone etc., so everything will need to be setup again from scratch.

Mercedes Reset

Thanks to Nart Roustom for providing some of the images.

65 Replies to “Mercedes Bluetooth-Audio Fix | Most 2008 – 2017 models | “BT Audio” Activation!”

      1. I got aftermarket interface for my Mercedes Benz c300 2011 model and the problem is only one side speakers works but other side don’t work! I tried 7 different devices but still not the results I want! Can someone please help

        1. Did you try to adjust the “Volume Balance” in the Audio settings of AUX input, and move it to the middle?

          1. Yes I did! I tried almost everything possible. It works great on FM or DISC but when I use media interface (external Bluetooth) it only works on right side!

        1. I don’t think the 2012 S-Class has Bluetooth audio because it was one of the last models to get an update. So, you’ll need to add some aftermarket devices or functionality to your car, in order to use it.

  1. Please when I entered the engineering mode, my car ( Glk350 2012), did not show BT audio instead it showed others but BT audio not included under the HU parameter

    1. This particular model probably doesn’t have BT Audio streaming. But I think it used to have a Media Interface inside the glove compartment, which consisted of an old iPod connector and also AUX input. Check inside the glove compartment if you still have this plug on the left side inside. If you do, then there are a lot of companies making the interface dongles to enable BT Audio streaming. Just search for any of them online.

    1. The first Mercedes-Benz with Apple CarPlay was released in 2016 models, but the first with Android Auto was released for 2017 models. That’s when I released my first video Mercedes Android Auto because of all the confusion. The only way to get Android Auto is to trade your vehicle for a newer one. The stock Navigation is pretty good, but I would recommend performing a map update at the dealership. You can stream all the sound via Bluetooth media as I’ve shown in Part 4 of the Mercedes Video Manual.

        1. Smartphone Integration was optional on 2019 GLC and became the standard equipment starting from 2020 models. I can check if your particular model had this option if you give me VIN# of your vehicle (if you live in the U.S.). Or you can check yourself. Make sure you use the right USB input, as it doesn’t work with all the USB’s in your car. You can watch how I connected Android Auto (Apple CarPlay connects the same way) to 2017 GLS450 here: Mercedes Android Auto.

  2. Bonjour je vies d’acheter un ML de 2010, j’ai bien raccordé mon téléphone en BT mais uniquement pour les appels, cela ne fonctionne pas pour la musique, je suis rentrée dans le mode ingénieur (6+*+raccrocher pour moi) mais je n’ai pas trouvé comment activer le BT pour la musique
    La version NTG2.5
    Auriez vous un conseil à me donner ?

    1. If I’m not mistaken, 2010 ML didn’t have the Bluetooth audio streaming yet. There are some companies who make an interface dongle for this model, enabling you to stream over the Bluetooth connection. Just do a little search online.

  3. I tried to hit those 3 buttons together and it’s not accessing the engineering mode in my 2011 S550. Is there a different way to access the engineering mode for the S550?

  4. Found BT Audio in engineering mode in my e250 2009 and turned it on. But still didn’t show up in audio options? Hope you’re still replying!

    1. Make sure to checkmark “Activate Bluetooth” as I’ve shown in this article as a first step in the first photo.

    1. I haven’t done it, but try to “TURN OFF DISPLAY” from your central screen selection. Then hit the central mouse, the seat button (on the right of the hazards button), and the mute button (in the center console next to the mouse on the right side). Press all 3 and hold about 5 seconds. Let me know if it worked.

  5. Took all steps as described in article, Bluetooth audio shows as available, however, on the Bluetooth screen it will not let me scroll to the button that says “connect dev”. Any assistance in order to get this working would be of great help.

    1. As long as Bluetooth Audio is active, and your phone is connected via Bluetooth, you need to go to Media and start streaming audio.

  6. Thank you so much! This worked, did this, and then rest my settings afterwards and it worked perfectly

  7. I have a 2013 c300 4Matic. My blue tooth worked fine for 3 years then suddenly disappeared from the audio menu. BT is activated, my i phone works just fine for calling and receiving but no blue tooth for i tunes. I tried your process, got to the HI menu but there was nothing for parameters. Tried the reset, still no BT on the audio menu. Am I SOL?

    1. When you click on Audio on the top menu, sometimes you need to click AUDIO more than once. Also, I recommend to unpair your cell phone from your car, erase the connection on both your cell and your car, restart both, and then pair them again. Some iPhones need specific permissions to stream audio. Make sure it’s enabled because sometimes it can be turned off by accident.

  8. Bonjour je possède une Mercedes cla c200 année 2014 et je n’es pas de prise AMI et ni de prise jack j ai juste une prise usb comment je peut installer prise AMI et jack s’il vous plaît cordialement monsieur Carsoulle

    1. Avez-vous CLA ou C-Class? Vous pouvez mettre de nombreux fichiers mp3 sur le lecteur de DVD et les lire dans votre lecteur de CD. Ou mieux, diffusez simplement de la musique sans fil via Bluetooth Audio.

  9. My A220 cdi 2013 used to connect to my iPhone 6s but now I have a iPhone 11 and it has stopped connecting- it won’t connect to any phone at all? I have tried the engineering menu as described but am unable to access the menus that you mention. In system the ‘connect to device’ is greyed out and the message says there is no telephone authorised ? I have no idea why it worked before but no longer works anymore

    1. Instead of looking for a phone from a car, try to look for a car from a phone. I have this video about a different phone and on a different car, but it will give you an idea of the sequence of how to pair your phone http://bit.ly/MBZM-Phone.

      1. Hi I have tried both ways, my phone does not find the car and my car does not find and phones?
        The option when pairing on the MB display to ‘connect to phone’ is greyed out so I cannot select it. It worked perfectly before with my previous iPhone and apart from the phone model nothing has changed.

        1. If “connect to phone” is greyed out, maybe it’s already connected. Is there a “Connect Device?” What year and model of your car?

          1. Hi yea I have managed to select the ‘connect to phone’ now but when it searches for the phone it’s not there and also my phone does not see the car either. My car is a 2013 model and connected perfectly to my iPhone 6 .

          2. The only thing I can think about is the Bluetooth turned off on your phone. Make sure BT is enabled on your phone. Stop by at any local MB dealership and ask any salesperson to help you. They’ll do it in a few minutes without charge.

  10. Thanks for this article it was helpful, but when I entered the engineering mode of my 2011 c300, HU parameters was not part of the options only HU diagnosis and information and I couldn’t get to set the BT audio. Mark you I can call using Bluetooth but can’t play music from my samsung galaxy 8 files

    1. Either replace your whole system with some new aftermarket one, which already has all the modern technology. Or search online for add-on modules for your existing head unit, which will add the newest functionalities.

  11. I reset the system in my 2012 C250 after the other steps didn’t work. I was able to get my car to recognize my phone and it went through all the steps to pair. I had the code sent to my phone, allowed on both devices and when the car went into authorization mode, it failed. My phone is an iPhone 11 Pro Max and I’m able to use my phone with other Bluetooth devices with no issue. Is there anything else I can do from this point? Thanks!

  12. I have a CLA250 2018 NTG5.1
    I get no sound when trying to play music. Plus holding down the 3 buttons as mentioned does nothing. I cannot enter program mode this way to check BT is active. Any ideas welcome

    1. Besides raising the volume in your car, while streaming the audio, also try to increase the volume on your cell phone to the max – as well.

  13. Turned all volumes full up.
    And as I don’t know code to enter MB set-up I don’t have any way to check if auxiliaries are on or what settings they should be set to 🙁

  14. Hello,
    This morning i got same issue, the Bluetooth option and GPS disappear from menu.
    When I started the car the language moved to English in stead of French and the radio memory gone also.
    I reset the system from the car and the phone also and connect them again without any issue the phone is working and radio also but when I scroll to Audio I can’t choose Bluetooth mode it’s no more in the list.
    I tried the engineering mode but and I have a different menu not similar to the one you showed.
    It’s Mercedes C 200 from 2012 with Audio 20 system.
    Thanks for your help.

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